--- breadcrumbs: - - /administrators - Documentation for Administrators page_name: frequently-asked-questions title: Frequently Asked Questions --- ****What is Google Chrome?**** > **Google Chrome is a new, fast web browser from Google.** ****Why should we use Google Chrome? What would it give my organization?**** > **Google Chrome offers a number of benefits, including security, speed, stability, and simplicity. Find out about all the features of Google Chrome [here](https://google.com/chrome).** **What is Google Chrome for Enterprise? Is it a different build than the Google Chrome I install from google.com?** > Google Chrome for Enterprise is just Google Chrome. Every Google Chrome has > the same features, so it's equivalent to the Google Chrome you can download > from google.com. **What enterprise features does Chrome offer?** > Support for (group) policy and centralized configuration (list of supported > policies [here](/administrators/policy-list-3)), a specialized MSI installer, > and control over auto-update frequency. **Does Google Chrome support enterprise features on all platforms?** > Yes. **How do I install Google Chrome?** > You can download Google Chrome from . **Do you have an offline installer or an MSI?** > Yes. You can download the latest MSI > [here](https://enterprise.google.com/chrome/chrome-browser/). **Can I roll back Google Chrome to a previous version?** > No - rollback is not supported. > To get to a previous version (which would not be supported by Google), you > would need to uninstall your current version, delete every user's saved > profile data, and re-install the older version. Users' personal profile data > is kept in: > On Windows XP: C:\\Documents and Settings\\<user>\\Local > Settings\\Application Data\\Google\\Chrome\\User Data > On Windows Vista / 7: > C:\\Users\\<user>\\AppData\\Local\\Google\\Chrome\\User Data > This means users will lose their bookmarks, history, etc., so use this method > with extreme caution. **Are there older versions of the MSI available?** > No, we do not currently make older versions of the MSI available, as they are > no longer supported. **How can I install per-system instead of per-user?** > The MSI will only install at system-level, which means all users on the > machine will have access to the same instance / version of Google Chrome. **Does Google Chrome install over itself? What if users already have it installed?** > Google Chrome does not install over itself. It first checks if it is already > installed at the same elevation level. > However, if Google Chrome is already installed by the user at user-level, > installing it system-level will remove the user-level installs and replace > them with a system-level install. User/profile data would remain. **How do I control Google Chrome's settings?** > You can control and lock down user preferences through [Group Policy > settings](/administrators/windows-quick-start) on Windows, [MCX configuration > on Mac](/administrators/mac-quick-start), and [JSON files in special > directories on Linux](/administrators/linux-quick-start). For Windows, it is > recommended to use Group Policy vs. preferences files because only Group > Policy can be enforced. **What settings does Google Chrome allow an administrator to configure?** > A list of supported policies is [here](/administrators/policy-list-3). **Does Google Chrome allow me to set mandatory preferences and recommended preferences through policy?** > Yes. On Windows, you can set policies in HKEY_LOCAL_MACHINE and > HKEY_CURRENT_USER, respectively. On Linux, set the policy files under > /etc/opt/chrome/policies/managed and /etc/opt/chrome/policies/recommended, > respectively. **Do you have group policy templates, or an example of a policy file?** > Yes. You can find group policy templates > [here](/administrators/policy-templates). **Where can I get a policy template for Google Chrome for Mac?** > The template is bundled into the application package itself. **What if I need to pre-configure a setting that is not a supported policy?** > You can put some preferences into a file called "master_preferences" next to > the Google Chrome executable, and those will be interpreted as part of the > user's preferences. You can find out more about this technique > [here](/administrators/configuring-other-preferences). **What if users have already installed Chrome themselves? Will those Chromes respect policies I set?** > Yes. **How do I pre-install extensions?** > Information on pre-installing extensions is > [here](/administrators/pre-installed-extensions). ****How do I turn off auto-updates?**** > **Although it is not recommended, you can find out how to turn off > auto-updates [here](/administrators/turning-off-auto-updates).** **How often does Google Chrome update? How many versions per year should one expect?** > Google Chrome's stable channel updates often. You can see how many major and > minor updates there were to the stable channel on > **Where do I go to find out about Google Chrome updates? How do I know a new update is coming?** > Follow the updates on . We suggest > adding this as one of your regular RSS feeds. We post here every time there is > a new release of any channel. **Does Google Chrome auto-update, even if the users on a machine do not have administrative rights?** > Yes. **Where can I find release notes for each version?** > **** has high-level release notes > and lists security fixes for each release. We suggest you follow this blog. **How can I get early warning and information about security updates?** > Subscribing to the blog at will > give you information about security updates as soon as they are public; this > is the right list to watch. **How many versions back do you support?** > We **only** support the most current stable channel release. Older releases > are not supported. **How do I know what the most current version of Google Chrome is for Windows?** > We've created a utility at to list the > current stable version on Windows. **How do I know what the most current version of Google Chrome is for other platforms?** > As above, provides a list of current > revisions. **Can I get phone or email support?** > Yes, if you are a Google Apps for Business customer. Call the same number, use > the same email address, or file a ticket via your control panel the same way > you do for any Google Apps issues. Click > [here](http://support.google.com/enterprisehelp/bin/answer.py?hl=en&answer=138863) > for information on how to access the Google Enterprise Support Portal. **What other support resources are available?** > Google Chrome has a full [help > center](https://www.google.com/support/chrome/?hl=en-US), along with a [help > forum](https://www.google.com/support/forum/p/Chrome?hl=en&utm_source=HC&utm_medium=leftnav&utm_campaign=chrome), > and [public bug tracker](https://issues.chromium.org/). **I found a bug in Chrome that I need fixed. Who should I contact and when can I expect it fixed?** > [Please file a bug](https://issues.chromium.org/new) in our > public issue tracker. You may want to search for any other similar bugs to > make sure the issue isn't already being resolved. > Unfortunately, we cannot give exact timing on when specific issues will be > fixed. You can follow the public bug to see when changes are made, when it is > marked as fixed and closed. > If you have support from Google via Google Apps subscription, please contact > Google as you would for a Google Apps issue. **Google Chrome doesn't work with some of our internal applications. Will you fix this?** > Most of these issues are not actually bugs in Google Chrome -- the > applications themselves were written for a specific web browser, and do not > handle other browsers properly. You may want to contact whoever administrates > those applications and ask about browser compatibility, as Google Chrome > cannot fix those issues. > Of course, if you do find issues that are true bugs in Google Chrome (pages > crash, it shows web pages differently than Safari, etc.), then [please let us > know](https://issues.chromium.org/new) by filing a bug. **We want to deploy Google Chrome, but we have legacy applications that don't work in it. What can we do?** > There are a couple of options in this scenario: > 1. Update the legacy application to work on modern browsers (if possible) > 2. Use Chrome's [legacy browser > support](https://support.google.com/chrome/a/answer/3019558?hl=en) to enable > loading legacy applications in a legacy browser.